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Whats my lens?-follow up

Discussion in 'Sony Chat' started by jhill, Nov 18, 2001.

  1. jhill

    jhill Well-Known Member

    This is the story.
    Three weeks ago I bought the lens in question (Maxxum AF APO TELE ZOOM 80-200mm 1:2.8(32)) from a local camera shop. Although it was a bit scruffy (turns out it was a minimum of eight years old) they said it was a good quality lens and it had just been serviced by Minolta.I pointed out a mark od one of the internal lenses. The shop said it was just a bit of dust or something and it will eventually shift in use. I was rather dubious of this, but then he said it had just been serviced and came with 3 month guarantee. I gave it a whizz on my camera, it seemed O.K. so I bought it.
    A week later I was out shooting and the focus got stiffer until it started to lock up. Oh bugger.
    To cut a long story short,I e-maild Minolta who confirmed it had been serviced and I should return it to them. I took it myself. They said it probably needed re-adjustment and they would clean the "dirt" off the lens. I phoned them four days later and was told it needed new focusing parts and a new internal lens(it was NOT dirt).The parts were on order from Japan estimated time 3 weeks MINIMUM.
    I politely told them I could not do without it that long without much hope they could do it any faster. The receptionist asked me to hold. A few minuits later she told me the manager had decided to exchange the lens for me. Wow, I thought, thats good of them, and I bet the excange lens will be in even better condition than my one was.
    Four hours later I collected a brand new 80-200 F2.8 Apo tele "G" worth over £1000.
    "We couldn't have you going without your lens for too long, now could we"
    I was literally dumbstruck.
    A very, very big thank you to Minolta U.K. for quite outstanding service.
    And a big thank you also to RonM from the forum.If you hadn't given me the link to Minoltas help line in the first place I would have just taken the lens back for a refund.

    <i>Ignorance is bliss-I am a very happy bunny<i>
     
  2. Canonball

    Canonball Well-Known Member

    That's what I call service. Well Done Minolta!/img/wwwthreads/smile.gif/img/wwwthreads/smile.gif

    Geoff
     
  3. TimF

    TimF With as stony a stare as ever Lord Reith could hav

    Brilliant of them! A big thumbs up there./img/wwwthreads/smile.gif


    Get out and get shooting!!
     
  4. RonM

    RonM Alpha Napper

    John,

    Glad to be of help you jammy so and so, one of the reasons I myself plumped for Minolta is the freely available help and assistance, when I bought my Dynax 600 Si second hand it didn't come with the instruction manual, so I thought I'd chance my arm and phoned minolta, asking how much for an instruction manual for my S/H 600 Si, "No problem Sir we'll post you one out to-day no charge" and 2 days later it arrived. With that type of service I was sold and I'm delighted to see that they are still setting excellent standards of 'customer care'

    Regards
    <font color=blue>Ron (Minolta Fan) M FRIPN
     
  5. jhill

    jhill Well-Known Member

    I am, indeed,very fortunate. This sort of occurence MAKES you want to stick with them, and I will.
    The lens is a beauty and at 1.2Kg bloody heavy!
    I am scared to get the thing out in public!

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  6. BigWill

    BigWill Gorgeous oversensitive Nikon-loving cream puff

    Er, john re. "I am scared to get the thing out in public!" We are still talking lens here aren't we?......Yes! Phew, that's a relief!
    Big(The phantom flasher of Notty Ash)Will
     
  7. TimF

    TimF With as stony a stare as ever Lord Reith could hav

    I should hope so, if it weighs 1.2 Kg /img/wwwthreads/wink.gif


    Get out and get shooting!!
     
  8. jhill

    jhill Well-Known Member

    Thankfully I do not suffer from elephantitis of the nether regions.
    Hang on a minuit, why is Big Will called BIG Will? is it because he .....???
    And will someone please confirm if I am spelling "minuit" correctly it looks a bit odd to me and I can't find my dictionary.

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  9. TimF

    TimF With as stony a stare as ever Lord Reith could hav

    its "minute" John! /img/wwwthreads/smile.gif and you can take that however you want.

    Get out and get shooting!!
     
  10. jhill

    jhill Well-Known Member

    Thank heavens for that , I thought I was loosing my marbles. It's funny how you can suddenly start misspelling a word you've written a thousand times before.

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  11. Canonball

    Canonball Well-Known Member

    Don't werry abowt it John, I do it all the tyme!/img/wwwthreads/smile.gif

    Mind you, I lost my marbles long ago./img/wwwthreads/wink.gif

    Geoff
     
  12. BigWill

    BigWill Gorgeous oversensitive Nikon-loving cream puff

    Just a minute, didn't Jan ask which minuet you preferred in another post a minute ago? I know this is a minutiae but these minute details are important to me, unlike Peter Minuit, that well known Dutch Colonial administrator, who didn't really care about such things. Oh well, I'm off for a "Jimmy Riddle". Be back in a minute.
    BigWill
     
  13. jhill

    jhill Well-Known Member

    Oh, Christ.
    Ta ,Will, I'm of to see a therapist

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  14. BigWill

    BigWill Gorgeous oversensitive Nikon-loving cream puff

    therapist? No....thereasober!
    BigWill
     
  15. jhill

    jhill Well-Known Member

    Oh, Mother! What have I done to deserve this?

    J(bad joke book at the ready)Hill

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  16. Col. Hogan

    Col. Hogan Well-Known Member

    I'm glad to hear that. I recently sent my secondhand Minolta film scanner in for service. I got a written estimate in the mail and am now waiting for it to be returned to me. I hope they get it all sorted out as I want to be scanning my film and slides. Right now, most of my pics are scanned at the photo shop and printed on their machine. I then take the print home and scan it on the flatbed. Very inefficient and expensive.

    Diane FRIPN
     
  17. jhill

    jhill Well-Known Member

    Just being nosey here, but how much did they charge you? (if you don't mind telling)

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     
  18. Col. Hogan

    Col. Hogan Well-Known Member

    I sent you a private message.

    Diane FRIPN
     
  19. jhill

    jhill Well-Known Member

    I hope my wife doesn't read it ;-)

    &lt;i&gt;Ignorance is bliss-I am a very happy bunny&lt;i&gt;
     

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