Discussion in 'Sony Chat' started by mike_j, Aug 15, 2007.
What do you have in the Minolta glass bag then?
Can you pm me with the contents please?
I have given my alpha 100 back to jessops to get fixed ! I don't know how I will fare then ? they said four weeks in the shop !
I went into jessops today to pick up my Sony which was returned from the repairers with a no fault found notice suggesting I read the manual !!! LOL !!! GRRRRRR ! Check out my youtube video ... Perfect Sony Alpha 100 !
I hope you've taken it back again. Did the guy in Jessops see the fault?
check out the link to my youtube video ! I have left my camera in the shop !I have also uploaded the text which was sent to the "repairer" and the text received back from the "repairer" to my flickr site !
I saw the video, didn't realise it was done in the shop.
They're idiots. Hopefully they'll manage to work it out.
yes they're idiots but when you get a letter saying no fault found, you feel like an idiot ! I hate that ! I dont like making mistakes, even the missing apostophe in dont or the missing r in apostrophe I know the mistakes Imake mainly most of the time !
No fault found
Do you think they could find anything wrong with mine?
Re: No fault found
Looks OK to me. Little bit of double sided sticky tape, it'll be fine as long as you don't take it out of the bag! /forums/images/graemlins/tongue.gif
Re: No fault found
I reckon jessops would be happy to stick it in a box and sell it as a managers special !!
Re: No fault found
Nah! Just stick it on the shelf at full price!!
Re: No fault found
I hope it's not being ditched, I just bought some stuff for mine and I don't want accessories to dry up
As for your camera fault that is a joke that a day or so on they posted it back to you. It's not that hard to figure out what the fault was!
Similar to when I put my pc in to get fixed cause it was making a horrible noise, I waited all day for the phone call and eventually phoned them back at 5 to 5 and they said "oh yeah we forgot, come get it there's nothing wrong with it" went to pick it up and the guy said he'd had it on all afternoon and there was no noise, got it home 10 minutes in and it's whirring away like a mad man again
To be fair the repair thing that came back wasn't really Jessops fault, AFAIK the repairers that are used are authorised to carry out repair work by the companies that make the product. I agree that this was stupid though, as for the shop staff, there's not a lot they (we) can do when we get something like that back in (fingers crossed I never will!) other than apologise and send it off again. It's one of the reasons that when describing faults for the repairs I'm painfully exact in what I say, intermittent faults for example (which I realise yours isn't!) can be missed if you don't specifically tell them it's intermittent.
As for the Alpha, I hope it sticks around, DSLR's haven't quite got to the point where I want to buy one yet, but I have high hopes for Sony's future offering, but to make it viable (especially if they want the number 2 spot) they really need to have a lot of choice available in terms of bodies and (reasonably priced!) lenses.
I never said any of the fault was of jessops, BUT and its a big BUT if you provide a service you provide a service , and those that provide the service to you must reach certain standards, the birmingham based place that dared to suggest that I read the instruction manual is a provider of service to jessops , i work for abrewery we have many providers of services if one of them gets too many complaints they get dropped like a hot potato. Service is everything without it you might as well go to hong kong on ebay, after this episode and the suggestion that I have not read the manual correctly I will never use jessops ever again, I take it very personally VERY personally indeed ! its my opinion that jessops thought that they could rip people off with overpriced memory cards and accesories and suchlike after they had budged the competition off the high street. but no the internet and the world is a much larger place . shoddy service is shoddy service , in an industry where good service is essential this is a major failing . And one that Jessops need to address quickly ,,, very quickly indeed if they are to survive !
In the course of my undistinguished career I ran two electronics workshops for a time and intermittent faults were always a major pain to identify.
We did have one ex-army tech who had a tendency to scrawl NFF RTFM on job sheets.
No fault found - read the f*ing manual
Perhaps he works for Jessies now.
Hello there !
If you check out my youtube video you will see that its not an intermittent fault ! In fact I went to great lengths to ensure that intermittent was not a word used on the original report ! It started off intermittent and I put up with it but it got worse and worse until the camera became unusable in manual mode !! I have the feeling that the camera was tested automatically or in auto mode ! I have also uploaded the text from jessops to my flickr account , the guy in the shop suggested that the receptionist had conducted the test i.e. the tester was not a photographer !! Or anyone with any photographic training !
Probably wasn't a tog, probably just a techie. I am suprised that this one incident would put you off a whole chain of shops for life though. Not simply defending Jessops, but any big high street store is going to have problems with one thing or another, doesn't mean that you won't get sterling service from another branch or even from a different member of staff. Personally I've never seen anything come back from BSS (Birmingham Specialised Services) with something like that attached to it, and I agree that if it were me I'd be insulted. As it is I'll keep my eyes open on the stuff they send back to us and raise the point with the AM if needs be, but AFAIK, there aren't that many companies in the UK that can handle the volume of work, so I suspect that as long as 99% are repaired and sorted properly, it's unlikely they'll be changed.
its not just one incident ! Its lots actually but I don't want to be seen as a moaner !! I rang jessops virtually the second the no fault letter arrived on my doorstep ! I knew there was a fault , I hate being made to look a liar, and I have no respect whatsoever for someone who fails to read the description of the fault on the camera. I was and still am very angry about this on my flickr page when I said how dare they suggest I read the manual I bloody meant it!! In fact livid it makes my blood boil ! In any case I rang jessops to speak to THE ENGINEER who tested my camera , she said oh we send them away to get tested (I thought,,, to what ? a laboratory full of chimps?) . In any case after sales service is the issue here and its rubbish utterly rubbish from my experience ! (thats aside from stock issues and prices and ripping people off (as the customer sees it )) And if aftersales service is rubbish why should I risk my money by buying anything else from them !! If this had happened before I bought my 30d from them I can absolutely say I would not have bought it from them !!
[soap box mode on]
I watched your utube video and to be honest I am absolutely disgusted by the way that Jessops treated you.
They must have thought that you were a stupid clueless moron that knows nothing. From your video it is obvious what is wrong,but to try and fob you off with some lame excuse...............well.....
the sooner they get off the high street the better. I know that not all stores are run by numptees like the one in question, but it gives them all a bad name which will be very hard to get rid off, so why dont they do us (and them) a favour and go.
[/soap box mode off]
The fault you demonstrated on the Alpha 100 has been seen before. If you visit [Commercial URL you profit from removed], go to the page 'Useful Resources and Links' - this contains the same information that we publish in every issue of the Photoworld magazine for Alpha owners. It includes the direct contact info for JP Services, who are the contracted repair company for the Alpha, to whom Jessop should have submitted the camera for repair.
As far as I know the A100 has not been discontinued but is in fixed supply due to manufacture of the next model (digital SLRs are made in large batches, usually determined by the ordered sensor run). It would be reasonable to assume that when Sony makes a further batch of A100-type cameras it may be slightly modified, as Nikon did with the D70/D70S.
I just bought a second A100 body from Jessop and it clearly dated from 2006, with the first firmware version - it had been moved around, looking at the state of the box and stickers on the camera, by Sony. It had no actuations recorded so it was not ex-demo or anything. Apparently people buying kits are not only getting them as cheap as body only deals, but getting 2007 models with firmware 1.04 in many cases.
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