Thank you for the explanation. However, for the benefit of subscribers who won't see this Forum thread, perhaps the information merits a prime position in AP at the earliest opportunity. As I explained when starting this thread, my problem was not knowing the correct people to contact to obtain a replacement copy. Since this happens 2 or 3 times each year, I hope the Kelsey subscriptions department if functioning properly when I next need a replacement copy. Also, I am not aware of any post that I was expecting failing to arrive, apart from some copies of AP, within the last decade, so I don't believe it is all the fault of the Royal Mail (at least not in my part of Gloucestershire). Is 5 days a reasonable time to wait for an email reply about a missing copy of a weekly magazine, or is this standard of service only 'temporary'?