I have had a bit of trouble from a buyer s you may know. Whilst I am no one fool I wanted to check the law and called the consumer legal advice line NOT CAB they have a legal advice line. A very amazing 20 minutes later. 1. If you are a PRIVATE seller and an item is bought from you by a "business" even if just on Ebay as a business then under UK consumer law regardless of how the item is described as long as it is not sold/described falsely then the buyer has NO right to a refund and NO right to return the goods despite what Ebay say. 1.a When a Trader buys from a private seller the private seller has absolutely NO responsibility towards the buyer whatsoever under UK consumer law. 2. At ALL times the burden of proof lies with the BUYER 3. If the buyer is a business as for a copy of their complaints procedure and an alternative resolution scheme they employ. 4. If Ebay refund the seller and the goods are returned in ANY condition other than as bought, of which you have photographs (by the way this all applies in life NOT just Ebay) then they have placed the buyer in a position of betterment, and you can sue the buyer, if on any benefits this will be free to you, and I have done it before. This comes directly from a lawyer at the Consumer end of the CAB. Therefore if you are told to refund a problem buyer you DON'T have to, however remember as a BUYER you could hit this problem beware .