Not another thread about the phones, but the providers and sellers. I have been with Vodaphone for about 20 years and my phone (about 4 years old had stated to fail, I won't go into details, but it wasn't long for this life. I went to the nearest Vodaphone shop (which I had visited 4 weeks ago to find it had closed!) So another 6 miles later I walked into the next nearest and presented the problem. Because the assistant was wearing a mask I could not see his expression but I got the distinct impression he did not really have his mind on the job. Whilst I was there other customers were backing up by the door but they only allowed 1 person per staff member at a time. There was another staff member but he was typing away and ignoring the waiting customers. That alone was bad customer care, admin comes after sales! . The one I spoke to, all he could suggest was that it would have to go away for repair but could not say how long it would take, - even it was repairable, or how much it would cost. I had already decided that I would buy a replacement and he spouted off the ones they sold he mentioned that they but they didn't have any in the shop. NOT ONE! The excuse was in case the lockdown was imposed again! He told me if I paid for one today, it would be posted to my address, but could not say when it would be likely to be delivered, but I would still have to bring it into the shop to have all the numbers saved on the old one transferred. That would be a round trip of 22 miles! That was enough ,unless I can see an item I won't buy anything in case it is unsuitable. I made my excuses and left the shop. I had heard good things about 'EE' so went to their showroom about 2 miles away and the reception could not have been more different. They, like Vodaphone had no phones on display but 'not in case of a lockdown', but to avoid contamination by customers, but they did have them in stock. They did all the donkeywork, contacting Vodaphone on my behalf to arrange to have my number exchanged (I had to speak to them after he contacted them) Several new phones were presented (in boxes) and I chose one. I was given a £55 discount and a new contract arranged. It was so easy to do I am glad I was more or less forced to change. But if companies carry on the business in the same way as Vodaphone were, they do not deserve to be in business.