Anybody had any experience of claiming under these guarantees? The protection offered is: If we can't repair your TV, we'll replace it with a TV of equivalent specification. If no equivalent product is available, we'll either offer you the nearest equivalent specification or its selling price value , and we'll always do our best to make sure you're satisfied with the outcome. My daughter bought a tv 4 years ago which has developed a fault that cannot be repaired. JL have offered full refund and have suggested a replacement but she will need to pay the difference between the refund and the price of the new tv. This is not in accordance with the terms. They have not said if there is an equivalent. I am not clear how the equivalent specification is determined given TV technology is forever changing. In simple terms is a 40 inch LED smart TV the equivalent of a four year old 40 inch LED smart TV? I think part of the issue is that she bought it during one of their sales so in price terms the equivalent, whatever that may be, is quite a bit more expensive at full price. I have never had a problem with JL but current feedback suggests their service levels are falling. Profits are also falling. We will probably accept their offer as it means she has had a TV for four years at no cost, but I would rather they kept to their terms.