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Gas boiler service followed by no heating

Discussion in 'The Lounge' started by Bazarchie, Mar 26, 2020.

  1. Bazarchie

    Bazarchie Well-Known Member

    We had the annual boiler service the Mon before last by the small local company we have used for over 10 years. It has not worked properly since and we are now left with hot water, no central heating and a drip from the boiler. The engineer has been back but as it looks like a major/difficult problem the company has recommended we go to the manufacturer for a repair. They claim the boiler was working when they left after the service but surely it should last more than a few days. If it has developed a serious problem within two days this seems an unlikely coincidence. I expect they they not want to carry out the repair as it could be complicated and I could refuse to pay. If the manufacturer repairs I will have to claim against the service company but this could be a pain.

    I appreciate that we are in difficult times but this doesn’t mean we should accept potential poor workmanship.

    I expect I will have to put this down to experience but it is annoying.

    Any similar experience?
     
  2. retrofit

    retrofit Well-Known Member

    what is there feedback/reputation like?

    what do you suspect the fault was?

    If it’s something like limescale (in the system), or disassembly of the heat exchanger, then maybe too big a job for them?

    I used house insurance to fix our problem with a faulty pump.

    Is this an option for you?
     
    Last edited: Mar 26, 2020
  3. Learning

    Learning Ethelred the Ill-Named

    Engineers might fix their own boiler although they are not supposed to. The gas fitter, or boiler technician (to be generous) came back. Engineers are professionals. Gas fitters are tradesmen.
     
  4. retrofit

    retrofit Well-Known Member

    My dad is an Engineer, and I’d use professional rather loosely here:D

    I did BTEC Mech Engineering LV3, and although my job is in the engineering sector, I am much more happy to stick with the more vocational title of service technician.
     
    Learning likes this.
  5. Learning

    Learning Ethelred the Ill-Named

    I was taking the German line. I worked in engineering and have degrees but I am not a member of one of the professional institutions so strictly speaking am not an engineer. My final job title before retirement was senior engineer, good for salary grade, but I was really a computers in engineering specialist.The words 'professional' and 'engineer' are devalued in Britain.
     
    Footloose and Zou like this.
  6. Bazarchie

    Bazarchie Well-Known Member

    The company that did the service are well qualified to carry out such services and also fit new boilers and related services. They call the people who do the work engineers although tradesman is a better term. Even the manufacturer refers to their service personal as engineers.

    Not sure what the fault is and that is part of the problem. The heat exchanger has been mentioned.

    I doubt my insurance will cover it if it is deemed wear and tear. If the service caused the issue I may have a case but difficult to prove.
     
  7. Gezza

    Gezza Well-Known Member

    Could be simply a faulty room stat.... is it a combi or a conventional boiler?
     
  8. retrofit

    retrofit Well-Known Member

    What are your degrees in?
     
  9. daft_biker

    daft_biker Action Man!

    Is the water coming out the valve on the expansion vessel? The rubber diaphragm may be old and perished and failed after being repressurised.
     
  10. PeteRob

    PeteRob Well-Known Member

    If it is a sealed system this is a likely cause. I suspect we have this problem in our static caravan as, at the end of last year, the system wasn’t holding pressure. I believe that some boilers are easier to work on than others which might be why your normal plumber is recommending using someone used to working on the specific model. Come to think of it, that could be why my request to service the boiler and check/replace the pressure relief valve as part of the annual winterisation/restore process doesn’t seem to have happened.
     
    daft_biker likes this.

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