The manual is the first place to look of the camera is not performing as expected - the problem maybe something straightforward that requires adjustment (spot focus or one of the other options?) or exposure (similar comment). Only if the user manual does not answer the question, or the user finds its guidance incomprehensible after careful reading should advice be looked for elsewhere. On other threads I, and other Forum members, have found the relevant user manual online and directed the person to the relevant page. Sadly some people believe that a complex device like a modern digital camera is infallible and the user manual need never be referred to. The problem is often that the new user lacks the knowledge to understand and apply what the manual may say, which is where websites like this may be of help. Personally, my DSLR is always used on spot (single point) focus because if I use any other focus setup I don't know how the camera decides what I want to focus on. Cameras that recognise eyes in a face are a recent innovation, but the user has to select this option so that the camera can do what is required. A few years ago a lady at work showed me some of her holiday pictures taken on a trip to Italy. Her husband had a nice modern DSLR, and whenever she stood in front of a building the masonry of it was in perfect focus and she was not... he had the autofocus on its factory default 'zone focus' and it preferred to focus on the building. My attempt to explain 'spot focus' were frustrating, so she gave me the user manual and I told her which page he husband should look at. Result - next time they went on holiday she was usually in focus. I had marked the pages about apertures and depth of field too.