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Discussion in 'The Lounge' started by MickLL, Aug 13, 2020.

  1. MickLL

    MickLL In the Stop Bath

    I thought that I'd throw a compliment to Amazon.

    I bought a replacement battery for my TomTom which is a GO 5000 and it was described as below:


    When it arrived it didn't fit. After a long and convoluted email conversation with the seller (in Europe somewhere) they agreed to replace provided I sent the wrong one back at my expense. They claimed that I had ordered the wrong thing and that I should have ordered VFA VF6D AHA 11111008 !

    By this time I was pretty angry and feeling uncooperative. I ignored the seller and contacted Amazon .I requested a call back and got one within seconds. In less than a minute I was talking to a delightful agent in Ireland.

    She could see all the emails (I'd used their system to communicate). They quickly said "leave it to us. We will be in touch within 48 hours"

    This morning, about 12 hours later, I have an email saying that the seller is wrong, Amazon are refunding and I need do nothing else.

    I reckon that service is highly commendable.

  2. AndyTake2

    AndyTake2 Well-Known Member

    Sellers who mess up really don't like being reported to Amazon.
    I have had similar problems in the past, where I bought a set of HDMI adaptors, and one or two were missing. The seller was farting around, so I just said that I was contacting Amazon, and they suddenly changed their mind and refunded me.
    Other times I have had batteries which are incorrect, and Amazon just send replacements - it is illegal to send Lithium batteries through the post, so couriers must be used. It isn't worth Amazon's trouble to pay for a courier when the battery is worthless.
  3. MickLL

    MickLL In the Stop Bath

    I find it quite interesting that a moaning thread attracts 350 pages of replies whereas a complimentary thread attracts just one reply.

    Says something doncha know!

  4. dream_police

    dream_police Well-Known Member

    Their returns system is also very good. No labelling of parcels/envelopes, just a QR code for the PO to scan. I had a refund recently (for a faulty SD card) within hours of posting it as I assume records showed I had posted it.
  5. EightBitTony

    EightBitTony Well-Known Member

    Amazon is superb, I've been using them from almost when they started out as an online book retailer. I just wish that there was some way for other companies to compete, and that working for Amazon wasn't life destroying in some situations.

    I think I've said this before, I wanted to buy a small magnetic white board. I was in our local Tesco (for groceries) and they didn't have one. So I thought, oh, I could walk the 800 yards to the local stationary shop on the high street. Or, and I checked my phone, I could order one from Amazon with same day delivery. So I did that, while standing in the queue in Tesco.

    If you sell commodity items on the high street, you're dead in the water, because Amazon can and will do it better, faster and cheaper.

    But as a consumer, it's amazing. Same day delivery for some stuff, next day for a lot of stuff, plenty of choice, amazing returns policy and handling. They don't always get packaging right, but they always replace stuff, never once had a problem.

    I just wish it didn't feel like we'd welcome the devil inside and offered them a cup of tea.
    Zou, Catriona and dream_police like this.
  6. dream_police

    dream_police Well-Known Member

    I agree with that. Unfortunately we've gone past eating dinner with him to sleeping with him by now.
    Zou and EightBitTony like this.
  7. Stephen Rundle

    Stephen Rundle In the Stop Bath

    We shop on amazon every week perhaps 2-3 times, from food to, well everything and have done for so many years now I can not remember.

    1. ALWAYS where possible buy either from Amazon OR soled by "X" "SUPPLIED" by Amazon, try to avoid "sole by X" advertised on Amazon then you have 100% confidence.
    2. Remember Amazon 99.99999% of the time give extended guarantees. My sons new £1000 gaming headset has a 2 year guarantee,everywhere else 1 year

    I would never shop anywhere else, sorry, and being disabled with next day delivery :) :) :)

  8. EightBitTony

    EightBitTony Well-Known Member

  9. Stephen Rundle

    Stephen Rundle In the Stop Bath

    Remember otherr companies do sell on amazon, GO Outside, Millet's, even I have sold on Amazon, really :) :)
  10. EightBitTony

    EightBitTony Well-Known Member

    They have no choice, they don't do it because they like it necessarily.

    As I said, I use them all the time, for nearly everything we buy outside of a large supermarket, but I just wish they didn't brutally kill the competition and brutally overwork their staff.
  11. Craig20264

    Craig20264 Well-Known Member

    As @EightBitTony, I've been using them since the early days. I remember my eldest sister being astounded that I did all my Christmas Shopping without leaving the house. My good lady has a prime account and she has deliveries practically every day. I'm not sure what she buys and it's best not to ask :). On the odd occasion she has had to return an item, it has been a quick and painless exercise. I love the fact that if I need a gadget or a widget, I can ask Mrs C to order it, and the thing arrives the next day.
    Zou and EightBitTony like this.
  12. dream_police

    dream_police Well-Known Member

    I know there are reports of overworking but our amazon delivery drivers are normally friendly and seem happy.
  13. EightBitTony

    EightBitTony Well-Known Member

    Before they opened their UK store


    They mailed me to tell me their UK store was open on 20th October 1998 it seems.
    Craig20264 likes this.
  14. PeteRob

    PeteRob Well-Known Member

    I bought a book a couple of months ago. They do seem to have made avoiding buying Prime easier. The previous time I bought something (couple of years ago) it was impossible not to sign up for a "trial" and then it was necessary to follow some hugely complicated opt out process to get out of the trial. So this time there was a pathway to buy without Prime. The book was advertised as free delivery. Get to the buying page and a paid delivery option was preselected. Between it and Prime choices was a free delivery option. I selected it and indeed the book came at the expected price. How many people automatically pay £2.95 for "free delivery" I dunno. The overall operation seems smooth. My son seems to buy a lot from them. Personally I'd rather have the retail option, we just have to see what retail is left after this virus is done.
  15. MickLL

    MickLL In the Stop Bath

    The other side of the coin is a company such as Cotton Traders. We bought from them. No complaints about price or quality but Amazon could have fulfilled half a dozen orders in the time it took CT to even despatch.

  16. Zou

    Zou Well-Known Member

    Living in a small town with barely any shops, limited public transport options and happily not owning a car, Amazon Prime is a no-brainer. Been a customer for over 20 years, never had any problems and often had great service. No ethical consumption under capitalism etc. etc. Not going to be shamed for not having the privilege to be able to afford 'nicer' options.
    EightBitTony, Stephen Rundle and MJB like this.
  17. Learning

    Learning Ethelred the Ill-Named

    Amazon don't always beat Argos on price. I bought a WD MyPassport disk drive the other day. £124.99 from Argos, lowest cost from Amazon £134.99 (An Amazon market seller who I had never heard of).

    Would you be any happier living in a socialist republic? I can only think of three off hand. They are Cuba, North Korea, and China. The alternatives to capitalism seem initially attractive but quickly turn nasty. Capitalism with democratic controls I think works better but is certainly not perfect. Inequality seems inevitable in all types of society. As Orwell's chief pig commented
    "All animals are equal, but some animals are more equal than others"
    If you reward business acumen, skill, or hard work then the rewards must create inequality. If you don't reward those attributes then there is even more resentment of free loaders and criminals.
    We need to limit inequality (by fair taxation, maybe) but allow enough to create ambition. We have not got it quite right.
  18. Zou

    Zou Well-Known Member

    I certainly would be happier in a genuinely socialist republic. The problem with your "reward" analogy is that those with property/assets reward themselves under capitalism. The system is based on the principle of unequal exchange, which only works if you have the resources/clout on one side and desperation on the other.
    EightBitTony likes this.
  19. Learning

    Learning Ethelred the Ill-Named

    Please give an example.
  20. Zou

    Zou Well-Known Member

    Scotland, c2034.

    (Fingers crossed ;))
    EightBitTony and Catriona like this.

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