Nikon insists that its request for customers hit by the ‘flaring issue’ to return their Nikon D750 for inspection and repair does not represent a product recall.

Nikon has urged D750 users affected to return their cameras for free repair after some reported ‘unnaturally shaped flare’ appearing in their photographs.

Earlier this week, US photography website Petapixel suggested that a ‘quiet recall is underway’, adding that the D750 is ‘disappearing from stores’ shelves’.

A Nikon spokesperson told Amateur Photographer today: ‘We are not recalling the Nikon D750.

‘Some customers have experienced the issue and to ensure good customer satisfaction we have requested that those affected return the product to Nikon for inspection and fix.

‘We will inspect and repair light-shielding components, and adjust the AF sensor position at no cost to users.’

Nikon confirmed that ‘cameras stocked in retail’ will also be inspected.

‘Nikon is working with retailers to replenish stock with cameras which have been checked for the flaring issue.

‘[Earlier] in January, Nikon also announced that customers affected by the issue could return their camera to Nikon for service, free of charge.’

The Nikon spokesperson added: ‘With regards to how customers contact Nikon about this matter, we plan to initiate this service at the end of January.

‘We will announce further details, including instructions for requesting servicing, as they are determined.’

The D750 is a 24.3-million-pixel, full-frame, enthusiast-level DSLR.

Features include built-in Wi-Fi and a 3.2in, 1.23-million–dot resolution monitor – the first Nikon FX model to feature a tilting display.

  • llockke

    Whoever is at the helm of Nikon right now is gonna drive them into the ground. There is too many options now a days for them to take shortcuts in production and quality control. I just noticed that Canon’s full frame cameras are still made in Japan. My Fuji X100S was made in Japan. I wanted a D750 but I think I’ll buy something Made in Japan

  • llockke

    Nikon and their poor quality control again. First the D600, I even saw a website show dust issue with the D610 also. Now this, I was thinking of getting a D750 but now I’m not so sure I want to lay down 3 grand for it if it’s gonna have problems.

  • Mart

    Nikon’s
    way of dealing with major flaws is not worthy of a pro brand. The D600 was a
    major disaster. The problem, however, is/was not the flaw itself but the fact
    that Nikon insisted on calling it a minor problem, at first even accusing users of making up things. The fact that it was replaced only one
    year later with the D610 proved that the D600 was a faulty machine. And here we
    go again with the D750. Is it due to a Japanese reluctance to admit errors? Or
    is it pure arrogance?

  • Mark

    Looks like a recall to me.

    Nikon removed D750 existing inventory, is replacing it with fixed(and probably repackaged) D750’s and offering to fix the ones already sold.

    In Nikon’s words, “Nikon is working with retailers to replenish stock with cameras to which measures to address this issue have been applied.”

    That, in my opinion is the right thing to do in the D750’s case but is that not a recall?

  • entoman

    “Not a recall” – who do they think they are kidding?

    The first question a potential buyer of a new or secondhand D750 is going to ask, is “has the flare problem been fixed on this body?”

    If the answer is “yes”, the second question will be “can you prove it?”

    That means that EVERY D750 will need to be sent in to Nikon to be fixed, and that any camera that doesn’t have some sort of certificate from Nikon to PROVE it has been fixed, will be regarded as suspect and much harder to sell.

    Yet again Nikon has dropped themselves in it, by failing to adequately test a product before putting it on the market!