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Zinio not downloading

Discussion in 'AP Magazine Feedback & Suggestions' started by mike_j, Jul 11, 2011.

  1. mike_j

    mike_j Well-Known Member

    I had the notification that my Zinio AP 16 July is available today but I can't download it or read it online. Anyone else having problems?
     
  2. Fen

    Fen Well-Known Member

    Are the Royal Mail involved with the delivery? :D :D :D
     
  3. mark_jacobs

    mark_jacobs Retired

    My apologies Mike, Zinio have not made me aware of any problems. You have a PM btw.

    regards
    Mark
     
  4. Wheelu

    Wheelu Well-Known Member

    I cannot read the last two editions, the 23rd and 30th July - previous editions OK.

    Zinio help has mailed me a fix but it involves accessing the C:\Users folder that I don't have on my machine (WinXP). Have asked for further guidance, but not happy that there is need to meddle with the contents of the drives in order to make this software work. Won't be renewing unless this is properly resolved.

    Kind regards

    Bryan
     
  5. Scphoto

    Scphoto Well-Known Member

    On XP the c:\users folder is c:\documents and settings\

    What do they want you do in that folder?
     
  6. Wheelu

    Wheelu Well-Known Member

    Thanks!

    They want me to delete the AIR directory.
     
  7. Wheelu

    Wheelu Well-Known Member

    I have now deleted the specified directories, un-installed both Zinio reader and the alert messenger, and re-installed the reader. I can now read the 23rd July edition, but not that dated the 30th July, which appears as an icon, but does not respond to the mouse.
     
  8. Wheelu

    Wheelu Well-Known Member

    Talking to myself here I guess, but I have been told by Zinio that there is a problem that they are working to resolve. Meanwhile I have been offered a free magazine, and picked one devoted to allotment gardening - much more fun than photography :)
     
  9. mike_j

    mike_j Well-Known Member

    I had this problem on two issues and had to delete AIR Zinio and library each time. Now working correctly so they may have solved the problem and they have extended my subscription by a couple of issues.
     
  10. Wheelu

    Wheelu Well-Known Member

    Yup, a third round of removing software and deleting libraries and I can now read all of the current issues. Hopefully the problem is solved!
     

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