I bought a used camera grip from a major on-line retailer last week, not one I had used before, but one with a reasonable reputation. It was listed as good quality and having received it, I was pleased with the quality. However, it subsequently occurred to me that although the Canon battery insert was included, the AA battery insert was missing. When queried with the retailer, they said it wasn't included in the pictures of the product. Checking their other posts, they never show photos of both inserts. It is not a big issue as I would probably not use the AA insert, but I am annoyed that a major retailer would use what I call eBay tactics. If something is missing from the a product, they should say so. I have complained to customer services, still deciding to take it any further. The amount is immaterial, it is the principle. Most major on-line retailers I have used are very honest, I doubt if I would use this one again. Anybody with similar experience?