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Updated app

Discussion in 'AP Magazine Feedback & Suggestions' started by Bazarchie, Nov 4, 2017.

  1. Bazarchie

    Bazarchie Well-Known Member

    Is anybody else using the new version of the app to read the magazine? I have it on an iPad and I prefer the previous version. Pages do not fit the screen in the new version and whenever you open the app it reverts to the library meaning you have to reopen the current edition rather than it opening to the page you were previously reading. You should also be able to click on the index to take you to the relevant page.

    Not impressed, doesn't somebody test these apps?
     
  2. Gilletthome77

    Gilletthome77 New Member

    I am having the same problem. I did flag it as an issue with the support email. But very frustrating
     
  3. Bazarchie

    Bazarchie Well-Known Member

    No interest from AP?
     
  4. Gilletthome77

    Gilletthome77 New Member

    No nothing at all
     
  5. PeteRob

    PeteRob Well-Known Member

    I doubt the editorial team has anything to do with the IT side. The original electronic version was dire so I never got past the demo. I am going off The Times e-version. It is very well thought out but is running slower and slower. I can easily read a whole broadsheet page in less time than it sometimes spends thinking over moving to the next story.
     
  6. Gilletthome77

    Gilletthome77 New Member

    I have no problem with the speed of the app but the app no longer fist fully within the screen size along with the inability to remember the last page you read. As an aside I have the Times on my iPad and works perfectly for me.
     
  7. Nigel_Atherton

    Nigel_Atherton Group Editor

    Pete is right. The editorial team do not have anything to do with the IT side. I presume someone does test the app but I don't know who. I will ask though.
     
  8. Nigel_Atherton

    Nigel_Atherton Group Editor

    I have tracked down the department responsible for the app and have this reply:

    Thank you for bringing this to our attention. We are aware of problems with the App. For those UX problems mentioned there is a new App update that is in review with Apple. Among various bug fixes. We have fixed the 'Remember your place' function.

    The new new App build should be live next week. We are also going to be looking at another major release in the new year that will provide great improvements to the responsiveness of the App, including more features and a better user experience.
     
  9. Bazarchie

    Bazarchie Well-Known Member

    Many thanks for researching.
     
  10. Skir67

    Skir67 Member

    Good to hear it is still being worked on. This latest version felt a bit like two steps forward and one step back for me. I've found it tends to crash when scrolling from page to page too fast. I've also found that sometimes when I zoom in (required on an iPhone 5s!) to read something the app will automatically zoom out on its own, often this will occur several times. Sometimes closing and re-opening the app will cure it, but sometimes doing that makes it behave worse! This is a crucial issue for me as the text is otherwise too small to read.

    Agree with OP that being able to click on a link in the index and go to the article directly would be useful. At least the app no longer jumps off one page to another when zooming in and then scrolling left or right like the old one did, which was very annoying.

    Another suggestion would be could we have links on the photos that enlarge that photo or a series in an article to full screen size? Another magazine app I use (sorry) has this function and I find it great to get a larger sized version to see.
     
  11. Bazarchie

    Bazarchie Well-Known Member

    App has been updated but the pages still do not fit my iPad in portrait mode.
     
  12. Bazarchie

    Bazarchie Well-Known Member

    Still not sorted. Why is it taking so long?
     
  13. Bazarchie

    Bazarchie Well-Known Member

    Update.

    The app has had an update, but the issues still remain.

    Useless.

    How difficult can it be to correct the software?

    I have cancelled my subscription. Digital subscriptions are obviously not important.
     
  14. SqueamishOssifrage

    SqueamishOssifrage Well-Known Member

    I am running Zinio on Android for the AP mag, and it works pretty well now after several upgrades. My only complaint is that it generates apparently random login requests, which can be pretty annoying - like when I was in hospital with no Wi-Fi to confirm my login, and a saved-up backlog of half a dozen issues to read during that visit. :mad:
     
  15. daft_biker

    daft_biker Action Man!

    No idea how this organisation does it but some places would need to establish a business case for the change and then produce another round of documentation to establish the requirements before getting to any sort of a technical design document. Each document takes time to produce and then more time to review and sign-off.

    Once that is don't might be time to do some detailed design documents and eventually it might get into the hands of a team of low paid workers who speak a different first language.

    Then somebody has to produce a bunch of documents to test each function of each component, test the system to check it meets to requirements and then get it checked and signed off with business users.

    Then comes change management and implementation planning.

    In short it likely takes too long to get any job satisfaction from.:(
     
  16. Andrew Flannigan

    Andrew Flannigan Well-Known Member

    Alternatively it gets chucked at the trainee who dashes off something in the afternoon and puts it live for the midnight update. When the problems emerge everyone goes into AC mode and blames the users. This is known as Rapid Application Development and is much praised by the "great men" of the industry. :rolleyes:
     
  17. daft_biker

    daft_biker Action Man!

    The cowboy approach. Who wants that job either?

    I always preferred build it then just cut and paste the code into a document or three. Small changes to existing systems can be fairly simple with staff that know the system but how many blue chip companies can rely on that these days...or would take the risk...
     
  18. Andrew Flannigan

    Andrew Flannigan Well-Known Member

    I worked with so many different "methodologies" that by the time I gave up it was just water off a duck's back. I made sure I had written instructions as to how they wanted it done and then stuck to it like glue. They paid me well enough to dull the pain. ;)
     
    daft_biker likes this.
  19. Bazarchie

    Bazarchie Well-Known Member

    Indeed I am familiar with this approach but my main issue is that the previous app worked fine. The current app is used by several mags by the publisher of AP, they must all be poor.

    How difficult is it to test an app to see if it is functioning correctly?

    Perhaps I should subscribe to the printed version, so much for new tech.
     
  20. PeteRob

    PeteRob Well-Known Member

    I would expect the publishing house to have one "app". This will constrain the look and feel - one size fits all etc.

    Probably hardware influences the testing. Portable devices come in all shapes and sizes and firmware versions. I remember years ago at work the corporate intranet webpages were laid out beautifully but whoever did it clearly had an "tablet" mindset. You could only read the darned pages if the browser was full screen and you had a big monitor.

    Print is still better for reading. I welcome pdf's for technical reports because of the weight saving, searcheability and ease of extracting content but that's work not leisure.
     

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