On April 24 I booked online to borrow a Pen F for three days. Was to be collected between 10 and 12 today from Park Cameras in London. Turned up at 11.40 and no record of it. No reply to the phone at Oly, but the dealer got the thing ready and I showed picture ID, but no utility bill. No one told me I needed a utility bill. Oh yes says Mr Park, so you can't have it. Trudged a mile back to the office rather deflated, my boss wanted a go with it too. Then there was the confirmation email from Oly timed at 11.58 to the dealer and myself and the request for a utility bill. Sorry guys, been there once, you bring it to me if you want to sell me one. Can they really afford incompetence?