I just wanted to post this message and see if anyone else has any problems with them. mine are as follows. I had 10 films processed, a deadline meant I needed them Mon am, I took theme there Sat 2pm and asked for 24hr. Sunday came and I went to collect my prints only to be told there was a problem with the print processor, come back in an hour. I did, same problem, keep coming back. End of the day no prints, missed deadline, out of pocket. Picked up the prints Mon afternoon after work. I was given the bill and asked to pay full price I asked for a deduction and was offered £5 off after bargaining all I got was £10 off bill for 10 rolls d&p. I decided to give them a second chance, in my opinion their prints are pretty good quality. I went in for a 3 hr process with 2 rolls of fuji colour 12 exp and 1 roll of 36 CN400 (b&w C41 process. I was asked if I wanted the prints on colour or b&w paper, I opted for b&w. On collection I was presented with a bill for about £25, I asked why it was so high and was told that the b&w paper is expensive I was never informed of any price difference when offered the different papers. At the end of day I accept that it is my responsibility to check. On inspection of the colour prints I notice that a couple have been printed between two frames, not for the first time either, they were duly reprinted. On inspection of the negs however I noticed to my horror that the final frame had been cut through. I enquired why and unbeleivably was told that it happened in my camera! After a short theory lesson to the manager he then replied 'It's not our fault the machine cuts the end off when the film goes through'. I find it hard to beleive it would cut through an image, as he showed me some empty cannisters and sure enough they were cut off before it reached the cannister but I think there would have been enough room for my final exposure, considering the space between the film plane of the camera (Nikon f801) and the film can. Anyway at the end of the day I must say I am really dissapointed with Snappy Snaps (Wood Green, London branch), and want to hear what others may think.