Discussion in 'News - Discussion' started by CSBC, Jan 7, 2013.
Yes, but it's carrying the news.
That sadly is precisely the attitude that has precipitated their demise. No doubt you spent a fair old time getting all the info and probably a demonstration only to give the business to a 'vending machine'-in other words an organisation who have done nothing to deserve any trade apart from a cheaper price.
With Jessops almost certainly going and Jacobs gone the genuine customer needing some advice and hands-on use before a purchase has extremely limited options.
They can either travel the length and breath of the country in the hope a dealer might have one or more likely have to order of the Internet blind protected by The Distance Selling Act. This is in a lot of cases unenforceable as I found out.
'Showrooming' is leading to major damage on the High St. Internet suppliers like Amazon as proved do not play by the same rules,managing to dodge millions in Corporation Tax by having HQ conveniently located in Luxembourg.
Comet, Jacobs and now Jessops (almost certainly) have all fallen.
There is NOTHING for nothing in this world!
I wonder what people would pay to have a comparitive hands on session and advice in a centre set up for that alone.. no direct selling.
To be able to see all competing models in one place. at one time. and have them equally spaced down the country near a motorway exit.
They could have computer terminals to place orders where you wish ... with perhaps incentive codes.
They would get your fee and an introduction fee from the eventual seller.
I think that may be the answer in the future of retailing.
Oh cr*p. Ruined my day for sure.
I use Jessops all the time. Have done for years.
Well quite a few members on here have said it was abit up and down with them over the last few years. I actually thought with Jacob dying they might be picking up some business.
Their website makes it clear, no order processing.
Does anyone know if Jessops Photo is a different company on standalone division?
There site seems to be fully functional.
Actually no I went in knowing exactly what I wanted, waited 10 mins to be asked what I wanted, and asked if they would match a price and got told no. THAT IS THE CARP ATTITUDE THAT FINISHED THEM!!!!!
Perhaps you should wind your neck in before you judge people with 1/4 of the story. No apologies for shouting at you PETERKIN (junior member)
In fairness Ian, if you only provide 25% of the story, what is anyone to make of your original comment? I must admit that I thought the same as Peterkin1010.
Yes but you were not rude or arrogant enough to blame me or people like me for the downfall of the company and loss of 2 thousand jobs.
My argument is to clarify, when someone walks into your shop and offers to give you the business in a genuine attempt to keep the business local, if they can match a price from another dealer, not an Amazon type. I would expect them to try for the sake of their own business and jobs. At the end of the day Jessops had become a box shifter with store fronts, very little technical knowledge, very poor attitudes. I don't totally blame staff for any of that, that comes primarily from poor management and training.
Yes ... but once the level of specialist knowledge required becomes uneconomic given the volume of local trade, the model breaks down. You either go to an online store or travel a long distance. Or follow the model which has become the norm in the astro equipment market, where almost all outlets have expertise but carry no stock or are brainless box shifters ("department store telescopes" have been a running joke for at least 50 years).
Personally I now do most of my business with a supplier in Germany who has excellent customer support, is really knowledgeable and is big enough to carry reasonable stocks. I still expect to wait 6 - 12 months for delivery of anything halfway esoteric.
Jessops used to have some good staff - mostly I think those it had inherited from the independents it swallowed in the 80s and 90s. That expertise has faded as the older staff retired & the market changed rendering the expertise that existed obsolete.
Jessops is a really great example of how "market forces" (economies of scale) work well in the short term but are bad to disastrous in the longer term. The photo sector is not the only branch of the retail sector which is affected ... in 20 years time I forsee larger supermarkets & corner convenience stores surviving (because of sheer volume) but just about everything else going the same way.
Strangely, the Jessops in York moved to a much larger shop front just around October - November. Both the old store and the new one were always busy and well stocked, with helpful staff but also the high prices.
It must be all the tourists or something in York, but for such a small City we also have a great, albeit small independent dealer.
From that I take it you paid with a voucher? If not, both Mastercard and Visa operate a chargeback scheme, which can be used to reclaim money for goods that weren't provided (even if the supplied is bankrupt) - might be worth looking into?
Failing to give a 2% discount to guarantee a >£1000 sale might not be considered wonderful business practice either (FWIW, I always buy my equipment locally, at the store I tried it at [if that's applicable], unless it's not possible).
Can't say I've had many problems using the DSR. The one time I did (seller didn't refund the outgoing postage), I simply made it my card provider's problem under S75 CCA 1976...
Today I tried to use a Jessops gift card that still had about £20 remaining on it. I was politely told that the shop is not accepting them at the moment because the administrators needed to understand the full scale of the situation first. Apparently, accepting the cards upsets their figures because they are income which has not been offset against any reduction in stock, so if they were accepted they would throw out their calculations. He assured me that in "a few days or so" I would be able to use it, and invited me to return some time next week.
He was helpful, polite and informative, but I have no idea whether I should believe him or not (?).
It's nail biting time. But what alternative do you have ? There must be someone who has similar experience with a Comet gift card I suppose.
Been told that no one buys cameras any more as people use their phones? RUBBISH! Not everyone has a smart phone and anyway, a smart phone cant compare to an SLR, the sensor on a phone is nowhere near as good, and the battery always dies just as you are about to take that wonderful shot.
Building a successful selling business is about a relationship. Even for supermarket food, where it's not so much person to person, that relationship and all its signifiers is still there.
For the Jessops store mentioned above, I'm surprised the salesperson wasn't sharp enough to spot that it was a high-end transaction and grab the manager to find out what discount they could offer and also "What lenses you would like to be able to buy in future, Sir?". Ian's question - "Will you price match?" - was just the opening of a relationship. The salesman rejected it and lost the business.
Jessops have had that flexibility and enthusiasm for the deal in the past although my experience is almost entirely of London and that was a peculiar retailing place for photo as it is for other things!
On the future of photo-retailing, putting dealers close to motorways might not be a good idea as we may be priced off those in future! Far more likely will be the initial viewing and 'handling' will be done virtually. We have hints of this already with recent cameras being viewable in semi-3D, full 360 degree, form on the camera company web-site. One of the next things will be to allow the potential purchaser to bring in their hands in avatar form to see where they might fit on the kit. Some way off, but unless there is a revolution in transport taxation and probably even if not, it will come eventually.
In terms of mass market, that is probably right. We camera-using photographers are are becoming a rare breed, Louise, and will be increasingly exceptional. You are driven by a desire for quality and are working at increasing it in your photographs.
Image quality is not the prime driver as far as mass market cameras are concerned. If it was the 110 and Disc formats would never have been offered to the public!
All stores will close at the end of trading on 11 January 2013
Phew!! I was given vouchers by my kids. Luckily I managed to exchange them last week for a new camera bag.
According to the news, all UK branches are closing tonight! So no chance of perhaps getting a cheap bargain on camera/lens/ anything!
I can't get anything more from my friend (and I did threaten to get thumbscrews out), but the rumour is Jessops will carry on as an online company only and all the shop stock will be returned to Leicester to be sold online.
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