I think you'll find that most commercial processers have scanned negs dgitally for about ten years now.
Commercially it makes a lot of sense as it is much easier to adjust exposure, colour balance and sharpness digitally rather than in wet processing. It is also easier to recover lost shadow and highlight details this way, as there are very few labs who will 'dodge and burn' as we used to. Added to which, most labs are now set up primarily to print from digital files rather than from negs.
In fairness most labs do a reasonable job, but some are appalling. But assuming that your negs have been exposed and processed properly you should be able to get them scanned again. Better still, get yourself a decent film scanner and do it yourself!
Home developins is also quick and easy, and much more fun than filling in forms for mail order processers.
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