Hi,
Just a heads up for anyone considering renting Camera bodies - think twice and consider the alternatives before using Camerent.co.uk - I've had a bit of a fight to get a deposit back on a D3X - delays, excuses, non returned calls and finally "a manager" processed a refund 5 business days after they received the kit back in.
I may have been unlucky, but then how a company deals with problems tells a lot about them, My experiences we far from ideal.
Rgds
Ixlagor
No one seems to like giving money back.
Looks like another bad mark for Camerent.
Still we can all laugh at some of their T&C's for visiting the website......
Oh noes they have my IP address.Linking to this website is not permitted unless you have written permission from Camerent Ltd, linking or sponging from this site without permission will result in prosecution.
Your IP address has been stored and will be used to monitor for fraudulent activity including and not limited to repeated clicking on Camerent sites, or referrers links to Camerent sites, this activity is fraudulent and will be treated as such.
Crikey, best not look at their site then...fraudulent activity including and not limited to repeated clicking on Camerent sites,
how to lose friends and alienate customers...
(Ctrl A > Ctrl C)
How can clicking on their links be fraudulent unless you gain financially from doing so? If they don't want anyone to click, then don't post the links.Still we can all laugh at some of their T&C's for visiting the website......
Linking to this website is not permitted unless you have written permission from Camerent Ltd, linking or sponging from this site without permission will result in prosecution.
Your IP address has been stored and will be used to monitor for fraudulent activity including and not limited to repeated clicking on Camerent sites, or referrers links to Camerent sites, this activity is fraudulent and will be treated as such.
What a shower this outfit seem to be.
"Wrong on so many different levels."
Blog - Contre Dour - Capturing the ordinary for posterity.
Flickr
They sound like MI5 ... Just thought Id put a link to give them summat to do...
I'll definitely remember *never* to use these people...
(Ctrl A > Ctrl C
I was too scared to link them, but oh noes I've quoted your link so I've linked to them........They sound like MI5 ... Just thought Id put a link to give them summat to do...
I'll definitely remember *never* to use these people...
Oh noes! DO You think we will be done for F. R. A. U. D.?!?!I was too scared to link them, but oh noes I've quoted your link so I've linked to them........They sound like MI5 ... Just thought Id put a link to give them summat to do...
I'll definitely remember *never* to use these people...
(Ctrl A > Ctrl C
You just made me commit fraud!!! (Somehow!)They sound like MI5 ... Just thought Id put a link to give them summat to do...
I'll definitely remember *never* to use these people...
Owen.
"Thank God I'm an atheist"!
It could be faud by this definition "In the broadest sense, a fraud is an intentional deception made for personal gain or to damage another individual" (wikipedia). If it is a sponsored link (every click on it attracts a charge) then malicious activity (repeated clicking) would incur costs (damages)to the company. With regard to deposits and the like I would use a credit card. The (very) few times I have had any issue with anything bought on a credit card the credit card company have sorted it instantly - the vendor has a lot to lose to be cut off. By the way. I discovered by accident that if you phone your card company and get the a computerised voice asking you to enter your card number just hang on and on and on ... a person will answer - far quicker than chasing menus for the service you want.How can clicking on their links be fraudulent unless you gain financially from doing so?
But I didnt intentionally deceive anyone, I made it really really really obvious that this is the Camerent site and I find its T&Cs really really really ridiculous[
It could be faud by this definition "In the broadest sense, a fraud is an intentional deception made for personal gain or to damage another individual" (wikipedia).
(Ctrl A > Ctrl C
Expect to be waterboarded by non-intelligence opratives in the very near future.You just made me commit fraud!!! (Somehow!)They sound like MI5 ... Just thought Id put a link to give them summat to do...
I'll definitely remember *never* to use these people...
Cavyslave
One has to wonder what kind of stupid office-boy amateur barrack room lawyer came up with such nonsense as
"If any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to defraud Camerent they will be prosecuted for fraud and loss of earnings."
Quite apart from the fact that the courts frown on 'frivolous litigation', it is clearly and patently absurd, not to mention legally clueless and stupid. I think I shall route my clicks through a proxy server, and see what happens. In any case, how to identify an IP address -- any IP address -- with any individual?
Dumb, dumb, oh so entertainingly dumb!
You took away my Kodachrome.
OMG I wish I'd read this before dealing with Camerent. They're awful! How do they get away with it? What's the scam in not giving deposits back if they return them eventually? Do some people not notice they don't get their money back?
DO NOT USE CAMERENT
I wish I had read the reviews online before I used Camerent’s services. The worst people I have ever dealt with in my life.
I hired a camcorder from them for a weekend as my original one was sent to Canon for repair. However my original camcorder was returned on the same week I had booked the rental with Camerent. As result I wanted to cancel the camcorder hire with them but was told that the cancellation would cost the full amount of the hire. Respectfully I understood and decided to go along with it and used the hired camcorder to transfer recorded footage onto my PC just so that I could make some use of the rent. They froze an amount of £1000 on my account as a deposit.
On return of the camcorder the £1000 deposit was unfrozen however a few days later I was on Holiday and was unable to use my debit card. I then received an email stating that there is a scratch on the camcorder lens and the deposit of a £1000 was taken from my account again. At this point I was shocked and thought there must be some sort of mistake as I did not touch the lens. I tried explaining the situation to them through numerous emails, telephone calls and letters.
I have several years of experience in using camcorders and cameras. Why would I scratch the lens?
Months went by and I received no response from them. The CSAs were extremely rude and refused to help me whatsoever. I requested for them to investigate the situation and provide proof and they always promised to call me back but they never did. They would refuse to put me through a manager and cut me off every time I called. They would constantly shout at me and laugh at my situation like it was some sort of joke. I also emailed the Sales director Alan Moran several times but received no reply.
It came to a point where I had taken enough so I spoke to Trading standards and took Camerent to court for the deposit amount. They tried to counter claim by lying that they had already provided me with proof and contacted me several times. At this point I did not even care about the money and just wanted to prove them wrong.
Finally, I won the case and Camerent had to pay me back the full amount.
I have never been so disgusted with a company like this before, the way they treated me was appalling and made me brake down several times.
I have never written a review on anything before but I feel that everyone should know how this company really is. In total it took over 1 year and 3 months to get my money back. Camerent is not worth the hassle and should be AVOIDED!
My experience is nowhere as bad, but on a similar topic I rented a car from Avis, which I picked up at the airport car park, to which I returned it after a week. In each case, there was no one at the rental office, I'd to pick the keys from a desk at the airport and put them back in a letterbox later.
A week or so later I got a letter from Avis insisting that I'd damaged the car's wheels, and advising me they were about to take a very large sum (it might have been £600) from my credit card account.
Fortunately, I've learned the lesson to take photographs of a hire car before driving it away, and I had pictures of the car in its numbered bay at the airport, and also in the bay I returned it to in case it was damaged by another car after I left it. They showed a scrape on the offside front wheel hub before I drove it away. When I let them know I had before and after pictures of the car on pickup and return, and that the EXIF data would confirm dates and times, they backed off.
Incidentally, it's one reason why my digital cameras are all on GMT no matter when or in which time zone I am, so that there's never any doubt about the timestamp.
You took away my Kodachrome.
I've had a similar experience. I took my car in for bodywork repairs under an insurance claim. When I telephoned to check if it was ready I was told that the insurance company were happy about the repairs to the rear but were not prepared to pay for the damage to the front for which the garage required a considerable amount of cash. I argued that there was no frontal damage but the garage refused to budge until I told them I'd bring round the photographs taken in their yard when I took it in. Like Dileas I had indeed taken the photographs but the threat was enough. NaturallyI didn't use them again so they damaged themselves like Camerent has done.
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