jeallen01
Reged: 16/07/2002
Posts: 56
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Hi Folks
Used to use the above quite a bit - but not lately until I sent 5 cassettes about 2 weeks ago.
So far, no photos and cheque has not been cleared - so have they gone out of business?
Thanks in advance.
John
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ermintrude
Hinkypuff
Reged: 30/06/2003
Posts: 12530
Loc: London, UK
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Quote:
Hi Folks
Used to use the above quite a bit - but not lately until I sent 5 cassettes about 2 weeks ago.
So far, no photos and cheque has not been cleared - so have they gone out of business?
Thanks in advance.
John
The websites look like all is still OK.
Lost in the post?
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jeallen01
Reged: 16/07/2002
Posts: 56
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Thanks, but could you point me to the website as I could not find one when I did several searches?
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ermintrude
Hinkypuff
Reged: 30/06/2003
Posts: 12530
Loc: London, UK
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Quote:
Thanks, but could you point me to the website as I could not find one when I did several searches?
I just typed into Google "York Excel Exeter" and the first hit was this which also links to this
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jeallen01
Reged: 16/07/2002
Posts: 56
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Thanks
That lead me to the website, but it all seems to be part of the Trueprint/Snapfish group now - so I have sent them a contact message to see if they can help.
John
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ermintrude
Hinkypuff
Reged: 30/06/2003
Posts: 12530
Loc: London, UK
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Quote:
Thanks
That lead me to the website, but it all seems to be part of the Trueprint/Snapfish group now - so I have sent them a contact message to see if they can help.
John
??? Their address, phone number and email is on the very first link I gave you... 
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jeallen01
Reged: 16/07/2002
Posts: 56
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I did follow up that link and that lead me to a "contact us" email screen - so I sent a message describing the problem.
I have since received an automatic message acknowledging receipt of the question, and then a further message stating that "it had been passed to the relevant department". That was on Monday - but nothing more since then, so I am still waiting for a further reply.
Regards
John
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ermintrude
Hinkypuff
Reged: 30/06/2003
Posts: 12530
Loc: London, UK
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Quote:
I did follow up that link and that lead me to a "contact us" email screen - so I sent a message describing the problem.
I have since received an automatic message acknowledging receipt of the question, and then a further message stating that "it had been passed to the relevant department". That was on Monday - but nothing more since then, so I am still waiting for a further reply.
Regards
John
Well I would phone them then.
Good luck anyway, hope you get your films back.
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jeallen01
Reged: 16/07/2002
Posts: 56
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As it happens, the prints arrived today - but no reply to the question!
More signiifcantly, they arrived in Trueprint folders [and Trueprint quality!  ], together with a preprinted note that the YORK Excel service has been closed down due to the diminishing demand for film processing. Not a surprise really, but a disappointment as they were generally pretty good.
Anyway - immediate problems are now solved.
Regards
John
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