idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Hi,
I was wondering if anyone had ever had a camera repaired by Olympus, and if so how long it took before you got your camera back?
I'm having strange problems with my E400 which I bought in September from Dixons online.
I'm going to contact Olympus customer support later on today, hopefully I can send it directly back to them instead of sending it back to Dixons.
Julie
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Photocracy
The Great Pretender
Reged: 18/11/2006
Posts: 644
Loc: Sunny South Coast
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Hi Julie,
Describe the problems you're having; it's possible someone might have the answer.
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Rob
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Benchmark
Is it safe?
Reged: 12/07/2005
Posts: 3034
Loc: Sedgefield, Co Durham
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Olympus's European Technical Centre is based in Portugal, and all camera repairs are carreid out there.
When I had my E1 repaired recently (after I dropped it!) it took a little under three weeks.
I hope that helps.
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Nigel CRIPN and Bar
Beware of the Dark Slide
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Hi Rob,
I bought the E400 in September, and it has worked perfectly until yesterday, when it developed 2 faults, which don't appear to be related but I think they must be as it would be too much of a coincidence if it wasn't.
Firstly, when playing back images on the the E400's screen, they will only play back very small, thumbnail sized in the center of the screen. Using the dial on the top plate will not zoom into the picture (towards the magnifying glass), when turning the dial in the opposite direction it works, showing multiple thumbnails.
More concerning are the appearance of lots of weird dots in the actual image. There are around 36 blocks of 4, placed in regular intervals throughout the image.
When zoomed right in it seems that each dot is made up of around 10 pixels, they are mostly bright green or red.
Sample image 100% crop here:
http://img501.imageshack.us/img501/4527/e400problemsss1.jpg
Julie
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Quote:
Olympus's European Technical Centre is based in Portugal, and all camera repairs are carreid out there.
When I had my E1 repaired recently (after I dropped it!) it took a little under three weeks.
I hope that helps.
Thanks, 3 weeks is longer than I would have hoped, it's a shame it can't be repaired in the UK.
Julie
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Benchmark
Is it safe?
Reged: 12/07/2005
Posts: 3034
Loc: Sedgefield, Co Durham
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Economy of scale I guess.
I believe Cankon have UK repair centres, but they also have a much larger customer base, and in the case of Canon, a wider range of products to support.
I suppose we are rather spoilt in this country, knowing that most things can be bought/replaced next day, which is not always the case in some mainland European countries.
For once the Portuguese have an advantage over us, but at least there is no chance that your newly repaired Olympus will get overheated on top of an old gas fire that has just come in for service.  
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Nigel CRIPN and Bar
Beware of the Dark Slide
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Benchmark
Is it safe?
Reged: 12/07/2005
Posts: 3034
Loc: Sedgefield, Co Durham
|
|
Quote:
Hi Rob,
I bought the E400 in September, and it has worked perfectly until yesterday, when it developed 2 faults, which don't appear to be related but I think they must be as it would be too much of a coincidence if it wasn't.
Firstly, when playing back images on the the E400's screen, they will only play back very small, thumbnail sized in the center of the screen. Using the dial on the top plate will not zoom into the picture (towards the magnifying glass), when turning the dial in the opposite direction it works, showing multiple thumbnails.
More concerning are the appearance of lots of weird dots in the actual image. There are around 36 blocks of 4, placed in regular intervals throughout the image.
When zoomed right in it seems that each dot is made up of around 10 pixels, they are mostly bright green or red.
Sample image 100% crop here:
http://img501.imageshack.us/img501/4527/e400problemsss1.jpg
Julie
There should be a reset option somewhere in the menu system. Next, format your memory card and see if the problems continue.
Finally, does it make any difference if you record images in RAW or Jpeg?
--------------------
Nigel CRIPN and Bar
Beware of the Dark Slide
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Thanks for the suggestions, I have tried all of those with no improvement.
The images are the same when shooting raw as well as jpeg. I've tried about 10 different CF cards, formating them in camera before using them, they all work perfectly in my Canon 30D, I've also borrowed a couple of XD cards and tried them.
I've reset everything I can in the menus,
Julie
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Benchmark
Is it safe?
Reged: 12/07/2005
Posts: 3034
Loc: Sedgefield, Co Durham
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Quote:
Thanks for the suggestions, I have tried all of those with no improvement.
The images are the same when shooting raw as well as jpeg. I've tried about 10 different CF cards, formating them in camera before using them, they all work perfectly in my Canon 30D, I've also borrowed a couple of XD cards and tried them.
I've reset everything I can in the menus,
Julie
Looks like you've got no option but to send it back to Olympus then. I don't know how long you have had the camera, but you might be able to persude the retailer to swap if for a new one.
However, it might be worthwhile getting in touch with Olympus Technical support first.
--------------------
Nigel CRIPN and Bar
Beware of the Dark Slide
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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I bought it from Dixons online, so I'm sending it back to Olympus directly, I emailed Olympus support the sample crop and they say to send it back.
This is the first problem I've had with any digital camera, and I've had a lot of them, I can't understand how it can go from working OK, then being carefully stored for a couple of months, to being faulty without anything adverse happening to it in between. It's quite strange.
Julie
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Photocracy
The Great Pretender
Reged: 18/11/2006
Posts: 644
Loc: Sunny South Coast
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Sorry you're having a stroke of bad luck Julie. It does indeed look like a job for Olympus to repair. Hope you get it back quickly.
Good luck!
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Rob
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Bone_Idle
Mr Maybe
Reged: 28/07/2006
Posts: 1393
Loc: Bradford
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Have you tried leaving the batter out of it for a few days after forcing a reset?
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Thanks
Nick
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Benchista
Wich Tyler
Reged: 11/08/2000
Posts: 37916
Loc: Everywhere and nowhere, baby
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Quote:
Have you tried leaving the batter out of it for a few days after forcing a reset?
Leave the batter out? Won't that fry the chips?
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Nick
www.nbrphoto.com
Light and Shade II - the new blog
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Gordon_McGeachie
Joke Historian
Reged: 19/01/2007
Posts: 4142
Loc: East Yorkshire,
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Quote:
Quote:
Have you tried leaving the batter out of it for a few days after forcing a reset?
Leave the batter out? Won't that fry the chips?
Are you saying that you cover your chips in batter......... 
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She (Avro Vulcan XH558)Took To The Sky Like A Lovesick Angel.
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swanseadave
addict
Reged: 05/10/2007
Posts: 563
Loc: Swansea, Gateway to Gower
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Quote:
Hi,
I was wondering if anyone had ever had a camera repaired by Olympus, and if so how long it took before you got your camera back?
I'm having strange problems with my E400 which I bought in September from Dixons online.
I'm going to contact Olympus customer support later on today, hopefully I can send it directly back to them instead of sending it back to Dixons.
Julie
Get in touch with these
They are oficial Olympus repair agents and very professional.I recently had a warranty repair carried out by them.How long depends on whether they have to order parts but 2 weeks max IMO.
Dave
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If it wasn't for bad luck, I wouldn't have no luck at all - Albert King
my flickr
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Hi Dave,
Thanks for the suggestion, but I sent it to Olympus yesterday,
Julie
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idontlikecoffee
newbie
Reged: 23/02/2007
Posts: 9
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Hi,
Just a quick update to say that I received my E400 back from Olympus yesterday, it's working perfectly now. On the repair slip it was a bit vague, it just says that the sensor has been repaired.
Julie
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Benchista
Wich Tyler
Reged: 11/08/2000
Posts: 37916
Loc: Everywhere and nowhere, baby
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Well, that's what, two weeks? A touch better than feared - not too bad. Hope it carries on working perfectly, and enjoy it!
--------------------
Nick
www.nbrphoto.com
Light and Shade II - the new blog
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